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Shopping guide

We would always recommend getting in touch to dicuss your requirements either via e-mail info@rusticweddingsettings.co.uk or via telephone (07977 478644 or 0777 5703326).

 

Please note that as our wood products have to be cut and seasoned, you would ask you to place your order at least two months prior to your event although we can cater at short notice by request .  We  have  also restructured our payment process to allow for a 30% deposit to be taken when ordering and the full amount to be paid one month before delivery if this suits you better from a financial point of view.  If you choose this option, you will be requested to pay your balance a month before your event.   You can order as much in advance as you like and your order can be or added to as you develop your ideas.

Hire vs Buy

Prior to placing an order, you need to decide whether you want to buy or hire our products where applicable.

For more information on the hire of our products please click here: http://www.rusticweddingsettings.co.uk/hire-policy

How to place an order

After you've reviewed the items in your Shopping Basket, you're ready to proceed to checkout and complete your order.

To proceed to checkout:

  • Click Continue to Checkout after you've reviewed the items in your Shopping Basket. 
 

  • Sign in to your account or create a new account if this is your first order. If on previous visits to the site you added items to your cart these will remain in your basket each time you login.
  • Check your shipping address.  If you would like to ship to an alternative address click Change your address.
  • Click Continue to Step 2
  • Review your order details. Be sure you've applied any Gift Cards or promotional codes you want to use on your order.
  • Check that your billing address is correct.
  • Check that the order total is as expected. You will be shown the shipping charges on this page.
  • Select a payment method - normally Paypal or contact us for our RBS bank details if you want to pay by money transfer.
  • It is important that you enter any special requirements, or details of personalization required in the Special Instructions  or Order Comments box.
  • Click Continue to Step 3.
  • Review your order details, and once you are happy, tick that you accept the terms and conditions.
  • Click Confirm your Order.
  • IF YOU ARE PAYING A DEPOSIT, YOU WILL NEED TO ENTER THE DATE OF YOUR EVENT IN ORDER THAT WE CAN BILL YOU FOR THE BALANCE ONE MONTH BEFORE YOUR EVENT.


Once your order has been confirmed, we will normally get in touch with any questions. Information we require may include:

  • Date of wedding or event.
  • Length of time items are required for (if for hire)
  • Anticipated return date
  • Any special circumstances.

Shipping

If you live locally and wish to collect your order, please get in touch either via e-mail info@rusticweddingsettings.co.uk or via telephone (07977 478644 or 0777 5703326).

Delivery charges are calculated based on the weight of the products to be shipped. Delivery will be carried out using one of the following methods:

  • Royal Mail
  • Pallet Delivery
  • Collection

How to Return your Items

You will be responsible for paying for your own shipping costs for returning your item. We can assist with this where you are returning hired items, just get in touch with any questions.

When hiring you can arrange your own return or we can add it in to the order cost - just add the same amount as the initial delivery charge plus £3.50 pick up fee and return labels will be sent with the order.

Deposits and Return of Hired Items

If you decide to hire our products, you will be asked to pay a deposit which we will refund once the hired ites have been returned to us and processed.

Terms and Conditions

For our full terms and conditions please click here: http://www.rusticweddingsettings.co.uk/terms-and-conditions